We have been selling floor maintenance products on the internet since 1995 and have been in business since 1991. We are not just an "internet" company, we do have multiple brick & mortar locations. 

Floorcleaners.net Policies
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Ordering and Shipping

Orders received after 2:00PM PST on a regular business day, shall be shipped out the following business day.  This shall apply to all Next Day, 2nd Day and 3rd Day shipments; unless a phone call is made to us directly to see if the order could be shipped the same day. UPS and Fed Ex DO NOTship to P.O. Boxes.  Any address correction due to incorrect or invalid inputs by the customer will be subject to an $15.00 fee.  FloorCleaners.Net assumes no responsiblility for any fees, duties, tarriffs, or otherwise taxes due to international shipments and brokers.

 

Return Policy
All returns must be shipped back pre-paid in new, re-sellable condition within 10 days of receipt. Close out and discontinued items are not returnable. Once we receive the item you will be refunded/credited back your total due less shipping and handling. Due to the fact that Touch Up Kits and floor fillers are made to closely match many different color floors and will never match exactly, once opened and/or used they are not returnable. Some returns may be subject to a 20% re-stocking fee.

 

Privacy

Floorcleaners.net prides itself in the privacy of all of its customers. We will never sell or give out emails or any personal information of our customers. If you have any privacy concerns please call (800) 697-9687, or email info@floorcleaners.net

 

 

Tom Ray Industries, Inc, is the sole owner of FloorCleaners.net. The following information is being provided to assure all users of our website safety and security.
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Registration
Registration is only required on our site for product orders. During the registration process we ask for contact information such as name, address, e-mail and credit card information. All personal information is sent over to us on a secure server and only used to process your order.

Shipping to Canada and the U.K.
We will gladly ship all of our items to Canada. All items are subject to a customs fee which is charged by the Canadian Government. This fee is based on the cost of the materials entering into Canada. We have no control of this fee and cannot tell you what it will be. If you refuse your order due to any reason including this extra fee you will be charged for all shipping costs incurred.

Information and use
FloorCleaners.net is in the business of selling floor maintenance products. The information we collect is used to process orders, improve website performance and contact consumers. This information is never sold or traded with anyone. FloorCleaners.net uses IP addresses to help maintain our server and diagnose problems we might have with it. We also record browser types to help improve and upgrade the technology of our site. Personal information is subject to judicial or other government subpoenas, warrants or orders.

Cookies
FloorCleaners.net uses what is known as server/session cookies. A cookie is a piece of information (data) that resides on the users computer. Cookies keep track of the items you have chosen and terminate once you have closed your browser. Usage of a cookie is no way linked to any personally identifiable information.

Links/Third Party
FloorCleaners.net has links to other sites. Be aware that we are not responsible for the privacy policies of these other sites. Third parties that will receive your information will be "Heartland Payment Services" for credit card processing and USPS/UPS for shipping. These third parties do not share your information.
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Credit Card Information
When your credit card bill comes the name on it will be FloorCleaners.net. All orders come to us on a secure server. Credit card orders are processed by Paypal. They have a stellar record to ensure your safety.

Security
FloorCleaners.net takes every precaution to maintain the security and safety of users information both off and on-line. Information is stored in double password protected files and located in a restricted environment. All FloorCleaners.net employees are kept up to date on security and privacy practices. Again, none of your information is  traded, sold or given to anyone.

Communications
We send out a monthly news letter to inform our customers of special offers, updates, new products and contests. Along with that there is information on the proper care and maintenance of floors. On a yearly basis we send out a post card with updates, promos and current information.
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Notification of changes
If we decide to change our privacy policy, the changes will be posted on our home page, privacy policy page and other places we deem appropriate so are users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If we are going to use your personally identifiable information in a manner different from that stated at a time of collection we will notify you via e-mail. You have a choice as to whether or not we use your information in this different manner. Please contact us with any questions you may have.

Opt-in/Opt-out
If you would like to be removed from our mailing list and or e-mail list and not receive information about our internet only specials, contests, specials or new products you can "opt-out" by contacting us in one of three ways:

Personal Information
If a user's personally identifiable information changes (such as your zip code, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can usually be done by logging into your account or by e-mailing our customer service support. Or you may contact us at:

Need help? Questions, Comments, Complaints:
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E-mail:  customer service
Phone: 800-697-9687 / 949-380-8333
Fax 949-380-7902
Hours 8am-4pm PST
Monday-Friday

or write to
FloorCleaners.net
23052 Alcalde, Suite B
Laguna Hills, CA 92653